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Expert in strategic planning and execution, process improvement, and operational excellence in multinational environments
Proven leader in driving operational change and executing strategic projects in complex, international settings
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PRINCE2 Practitioner, AXELOS, UK, 2018 ****
Green Belt (Six Sigma), Six Sigma Academy, Sofia(Bulgaria)/Paris (France)
Scrum Master Certified, Scrum Agile Institute, Toyota Motors Europe HQ, Brussels, Belgium
Scrum Product Owner, Toyota Motors Europe HQ, Brussels, Belgium
Toyota Way of Working Coaching certified, Toyota Financial Services Cologne 2023
Toyota Future leader certification, Toyota Financial Services Cologne 2023
Toyota Way of working certified coach, Toyota Financial Services Cologne 2024
Senior Business Development Manager
August 2020 - Current
*Toyota Financial Services Denmark (Denmark)*
Led the strategic initiative for Toyota's mobility brand leasing scheme, managing the project lifecycle from inception to execution, including business plan creation, team expansion, and branding.
Successfully initiated and managed Toyota's mobility brand leasing scheme, achieving a significant milestone of 800 leased cars sold since the April 2023 rollout, thereby contributing to substantial business growth and profitability. Responsible for the research, development, and adaptation of Denmark's best-selling online retailing platform for Lexus DK, scaling it up to the EU level.
Responsible for the research, development, and adaptation of Denmark's best-selling online retailing platform for Lexus DK, scaling it up to the EU level.
Utilizing Agile methodology to manage diverse projects and execution
Project Manager
October 2017 - August 2020
*Toyota Motors Europe HQ (Belgium)*
Pioneered Toyota's inaugural HQ carpooling pilot project, encompassing app development, HR, finance, goal setting, and performance management for 4000 employees across 3 sites and 4 languages, enhancing internal mobility and employee satisfaction. Led the KINTO EU launch and facilitated digital rebranding for 18 Toyota EU Market leaders, significantly boosting the brand's digital presence and market share.
Led creation of the pioneered Toyota's inaugural HQ carpooling pilot project, encompassing app development, HR, finance, goal setting, and performance management for 4000 employees across 3 sites and 4 languages, enhancing internal mobility and employee satisfaction.. Established standardized protocols governing the support of the project.
Led the KINTO EU launch and facilitated digital rebranding for 10 Toyota EU Market leaders, significantly boosting the brand's digital presence and market share.
Digital Marketing Manager
October 2016 - October 2017
*Zeta Global (Belgium)*
Directed marketing campaigns for 42 markets and 7 leading automotive brands, achieving an impressive year-to-year revenue growth of €1M. Elevated client satisfaction from 65% to 89% by leading a high-performance team and enhancing client communication flow, thereby strengthening client relationships and brand reputation.
Serve as the primary liaison for stakeholders ensuring their needs are met with precision and agility.
Directed marketing campaigns for 42 markets and 7 leading automotive brands, achieving an impressive year-to-year revenue growth of €1M.
Elevated client satisfaction from 65% to 89% by leading a high-performance developers team and enhancing client communication flow, thereby strengthening client relationships and brand reputation
Senior Research Manager
January 2014 - October 2016
IPSOS Global (Bulgaria)
Managed 380 projects annually across 40 countries for the Japanese Tobacco Industry (JTI), optimizing the use of diverse teams and managing budgets up to €20M. Led a data harmonization project of data from 87 markets that reduced project budget variance by up to 30% and enhanced data accuracy by 80%, leading to more efficient and effective project execution.
Oversaw and ensured satisfaction with the biggest partners of the hub - JTI & PMI. Managed 380 customer data-driven projects annually across 40 countries for the Japanese Tobacco Industry (JTI), optimizing the use of diverse teams and managing budgets up to €20M.
Created and led a data harmonization project that reduced project budget variance by up to 30% and enhanced data accuracy by 80%, leading to more efficient and effective project execution.
Claims adjuster/Team lead
February 2011 - January 2014
*AIG - American International Group (Bulgaria)*
Worked directly with customer claims adjuster on claims for Property damages and marine damages and progressed to vehicle damages, where i became a team leader of 36 people in a team.
Led initiatives to enhance employee satisfaction, including a Lean Six Sigma Green Belt project that automated workflows, improved processes, and boosted client profitability, resulting in a 93% SLA client satisfaction rate.
Led initiatives to enhance employee satisfaction, including a Lean Six Sigma Green Belt project that automated workflows, improved processes, and boosted client profitability, resulting in a 93% SLA client satisfaction rate.
Analyse Insurance claims to prevent fraud. Resolve claims with fair settlement, establish proof of loss, documentation of specific claims, and preparation of training material on special cases.
MBA in General Management, University of Sheffield, Sheffield, UK (emba)
Masters in Management, University of Bergamo, Bergamo, Italy (mba.)
Planning and Organization, Singidunum University, Belgrade, Serbia (bba)